Delete your account
You can delete your Pultika account in two ways: right in the app, or by sending us an email. The result is the same either way.
Option 1. In the app
- Open the Profile tab.
- Tap "Delete account".
- Confirm.
This is the quickest way: there is nothing to write.
Option 2. By email
Write to support@lisik.tech and tell us you want to delete your account. So that we know which account you mean, include the phone number it is linked to.
We will confirm your request by reply and delete the account within 30 days.
What is deleted
- Your phone number is unlinked from the account (a record of it is kept for 3 years, see below).
- Your account ID.
- Sessions and sign-in tokens.
- Your access to vehicles is revoked.
- Entries in the command and connectivity logs are anonymised, so nothing in them points to you.
All of this happens within 30 days of deletion.
What remains
Vehicle telemetry — charge, range, location, trips and the other data reported by the vehicle's onboard module — belongs to the vehicle, not to a person. It stays with the service for as long as the vehicle is connected, even after your account is deleted.
For 3 years from the day of deletion we also keep your phone number and the dates of your first sign-in and account deletion — solely to prove, in case of a dispute, that the agreement was concluded and terminated. Support correspondence is kept for 3 years after it ends. This information is not used for anything else and is destroyed when the period expires.
If you want to come back
After deletion you can sign in again with the same phone number, but it will be a new account. It will not have your previous access to any vehicles; you will need to ask the vehicle's owner to grant it again.
For details on what data we collect and how we keep it, see the Privacy Policy.